These Terms of Service ("Terms") govern your use of NeverMiss AI ("we", "our", "us") and the services available at thenevermiss.com. By signing up or using our service, you agree to these Terms.
NeverMiss AI provides an AI-powered receptionist service that answers phone calls, books appointments, handles FAQs, and sends SMS confirmations on behalf of your business. We configure and manage this service for you based on the information you provide during onboarding.
You must be at least 18 years old and operating a legitimate business to use NeverMiss AI. By agreeing to these Terms, you confirm that the information you provide is accurate and that you have the authority to bind your business to these Terms.
NeverMiss AI is offered on a monthly subscription basis. By selecting a plan, you authorize us to charge your payment method on a recurring monthly basis until you cancel.
Overage charges are billed at the end of each billing cycle. You will be notified when you reach 80% of your included minutes.
If your AI receptionist is not live and functioning within 7 days of your purchase due to a failure on our part, you are entitled to a full refund. Refund requests must be submitted to haris@thenevermiss.com within 7 days of your purchase date. Refunds are not available after 7 days or for services already rendered and functioning as described.
You may cancel your subscription at any time by contacting us at haris@thenevermiss.com or through the Polar customer portal link provided in your billing emails. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused time after the 7-day guarantee period.
By using NeverMiss AI, you agree to:
Your AI receptionist may record calls to enable booking and follow-up features. You are solely responsible for ensuring compliance with call recording consent laws in your state or country (e.g. two-party consent laws in certain US states). NeverMiss AI is not liable for any legal issues arising from your failure to obtain required consents.
We aim for maximum uptime but do not guarantee uninterrupted service. We are not liable for losses caused by downtime, technical issues, or third-party service failures (e.g. telephony providers, calendar integrations). We will make reasonable efforts to restore service as quickly as possible.
To the fullest extent permitted by law, NeverMiss AI's total liability to you for any claim arising from these Terms or your use of the service is limited to the amount you paid us in the 30 days prior to the claim. We are not liable for indirect, incidental, or consequential damages including lost revenue or missed appointments.
NeverMiss AI retains all rights to its platform, technology, and branding. You retain ownership of the business information and content you provide. You grant us a limited license to use your business information solely to configure and operate your AI receptionist.
We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or use the service in a way that harms others. In such cases, no refund will be issued.
We may update these Terms from time to time. We will notify active customers of material changes by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated Terms.
These Terms are governed by applicable law. Any disputes will be resolved through good-faith negotiation first. If unresolved, disputes will be subject to binding arbitration.
Questions about these Terms? Reach us at haris@thenevermiss.com